Shipping policy

Shipping Policy

At Aurelion, we are committed to delivering your order safely and on time.

• We offer FREE shipping across India on all prepaid orders unless stated otherwise.
• Orders are processed within 1–2 business days after payment confirmation.
• Estimated delivery time is 3–7 business days, depending on your location and courier availability.
• Once your order is shipped, you will receive a tracking link via email or SMS.
• Delivery timelines may vary during festivals, public holidays, or due to unforeseen circumstances beyond our control.
• Please ensure that your shipping address and contact details are accurate. Aurelion is not responsible for delays or failed deliveries caused by incorrect information.
• If your package arrives damaged, please contact us within 48 hours of delivery with clear photos and an unboxing video.
• We reserve the right to cancel any order due to product unavailability, payment verification issues, or unforeseen circumstances. In such cases, a full refund will be issued.
• If a package is returned due to an incorrect address, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

For any shipping-related queries, please contact our customer support with your order number.