Refund policy

Exchange & Return Policy

For any assistance, please contact our customer support Support@aurelionpieces.com with your order number.

At Aurelion, every wall clock is carefully inspected before dispatch to ensure the highest quality.

• Returns or exchanges are accepted only if the product is received damaged, defective, or incorrect.
• Any issue must be reported within 48 hours of delivery with clear photos and an unboxing video.
• The product must be unused, in its original packaging, and include all accessories and the original invoice.
• Products damaged due to misuse, improper installation, accidental damage, or normal wear and tear are not eligible for return or exchange.
• Change-of-mind returns or exchanges are not accepted.
• Once the returned product passes our quality inspection, a replacement or refund (if approved) will be processed within 5–7 business days.
• Refunds will be credited to the original payment method within 5–10 business days, depending on your bank or payment provider.
• Shipping charges are non-refundable unless the return is due to our error.